Elena

Elena is one of the customer care specialists responsible for ensuring customers have positive interactions, demonstrating the values of accountability, optimism, authenticity, respect, trust, and communication. Elena typically interacts with customers to understand their needs and pain points and resolve any problems they might be facing.

 

She loves to assist customers by patiently listening to customers' needs, addressing their concerns promptly and effectively, and treating them with respect, empathy, and kindness.

 

For Elena, working as a customer care specialist for years now, the most important rule in providing excellent customer service is to be friendly. She aims to greet customers with a smile and always be courteous and respectful. She likes to be proactive by paying attention to the customer's needs and offering help or recommendations.