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feedback policy

Feedback is our Fuel

Policy

(last update 22.08.2022)

 

Acua strives to provide a quality service to its clients. We welcome any feedback that allows us to improve our service, process, communication or any other way we can improve.

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We may ask you for feedback, invite you to provide a testimonial or help us resolve a complaint. of course you can also provide feedback anonymously.  

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Acua makes a firm commitment to listen to our clients. 

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You can seek assistance from advocates, carers, daily or friends if you need. 

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Acua makes a commitment to respond to any feedback within 24-48 hours. 

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To provide feedback please click the button below and send through your thoughts. Or you can write to Acua at PO Box 11, Keilor, Victoria. 3036.

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If you are an NDIS client you can also contact the NDIS commission to seek support in providing feedback. You can find their detail on their website www.ndiscommission.gov.au or speak to your NDIS care provider. The national disability advocacy program can also assist you. their website is www.dss.gov.au.

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Corporate

> Careers

> Code of Conduct

> EAP Lounge

> Fees

> NDIS 

> Acua Governance

> Professional Development

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Acua - Caroline Springs Clinic
2-4 Lake Street, Caroline Springs VIC 3023    

1300 777 100​

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Acua - Essendon North Clinic
326 Keilor Rd, Essendon North VIC 3041        

1300 777 100​

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Acua - Prahran Clinic
Suite 3 / 32 St Edmonds Rd, Prahran VIC 3181

1300 777 100

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Team Acua

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Acua - Epping Clinic
10A Forum Way, Epping VIC 3076        

1300 777 100​

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Acua - Hoppers Crossing Clinic
63 Heaths Road, Hoppers Crossing VIC 3029        

1300 777 100​

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Acua - Tarneit Clinic
Shop 4B, 1 Madden Boulevard, Tarneit VIC 3029

1300 777 100

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Victoria Clinics

Queensland Clinics

​​​​Acua - Burleigh North Clinic

Level 2, 1970 Gold Coast Highway, Miami QLD 4221

1300 777 100       

Acknowledgement of Country

Acua acknowledges the Traditional Custodians of Australian land and waters, 

and we pay our respect to all Elders past, present and emerging.

© 2020 - 2025  Acua 

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