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feedback policy

Feedback is our Fuel


(last update 22.08.2022)


Acua strives to provide a quality service to its clients. We welcome any feedback that allows us to improve our service, process, communication or any other way we can improve.

We may ask you for feedback, invite you to provide a testimonial or help us resolve a complaint. of course you can also provide feedback anonymously.  

Acua makes a firm commitment to listen to our clients. 

You can seek assistance from advocates, carers, daily or friends if you need. 

Acua makes a commitment to respond to any feedback within 24-48 hours. 

To provide feedback please click the button below and send through your thoughts. Or you can write to Acua at PO Box 11, Keilor, Victoria. 3036.

If you are an NDIS client you can also contact the NDIS commission to seek support in providing feedback. You can find their detail on their website or speak to your NDIS care provider. The national disability advocacy program can also assist you. their website is

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