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privacy policy

Privacy and Confidentiality


(last update 22.08.2022)


In addition to the Confidentiality clause 2.0 in the terms and conditions Acua makes the following statement in terms of client privacy in accordance with the  Privacy Act of 1988.

Acua aims to protect, as so far as it is able to, any private information provided by a client in the course of any engagement or conduct between client and Acua. 

Acua may use your information in the course of its service provision. Acua will only share your information if you give consent to share it, if we are worried about your safety or if the law requires us to.


Acua encourages you to keep your information up to date. Any changes in contact details or other information should be shared with Acua in order to maximise our service to you.  

Acua does not provide indemnity or assume any liability for any third party (software or providers) who may under their service priovision to Acua breach any client privacy. 

Information supplied by the client is used to develop an understanding of issues and for determining treatment. Any information provided by the client is voluntary; however, withholding requested information may result in a less accurate understanding of the problem and less effective treatment. The client may access the material recorded in your file upon request, subject to the exceptions in National Privacy Principle 6. All information and records gathered by the Counsellor during the provision of the psychological service will remain confidential and secure except when:


1.       It is subpoenaed by a court, or

2.       You or another person (including children) might be at risk of harm, or 

3.       Your prior approval has been obtained, to 

a)        Provide a written report to another professional or agency, e.g. a medical specialist, GP or rehabilitation coordinator as listed below; or

b)        Provide a written report to the insurance company funding your treatment; or 

c)        Discuss the material with another person, e.g. a family member or employer as named below.


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